Terms & Conditions

Welcome to Menucha Country Lodge! We understand that your time here with us is important, so we are pleased to provide you with this introduction to our Terms and Conditions. By agreeing to our Terms and Conditions, you are agreeing to the policies and procedures that will guide your stay with us. We strive to make your visit as pleasant and comfortable as possible, take the time to read through our Terms and Conditions carefully. We thank you for taking the time to understand our Terms and Conditions and look forward to having you as our guest.

Scope of application

These Terms and Conditions shall govern any accommodation agreements or any other related contracts entered into between the hotel and the guest（including daytime guests using any facilities such as conferencing venues, etc.) the same shall apply hereinafter, and any matters not stipulated in the Terms and Conditions shall be governed by law and generally established customs.
Any usage guidelines and precautions（hereinafter collectively referred to as “Rules”）presented by the country lodge in connection with these Terms and Conditions shall, in addition to the Hotel Rules and Regulations established by the hotel and kept in guestrooms, constitute a part of these Terms and Conditions.
By making a reservation, you confirm that you accept these terms and conditions and agree to comply with them.

Application for accommodation

Those who wish to reserve accommodation or use conferencing facilities at the country lodge shall provide the lodge with the following information:

(1) Guest first name, last name and telephone number

(2) The date of stay and estimated time of arrival

(3) Accommodation fees（generally based on the Basic Accommodation Fees in Appendix 1. ）

(4) Other information the hotel deems necessary

In the event that a guest requests to extend their stay beyond the date listed in (2) of the preceding paragraph, an application for a new accommodation agreement is deemed to have been made at the time the request was made.

Accomodation

Guests are required to adhere to standard check-in and check-out times which are set to 13:00 and 11:00, respectively. Any requests for early check-in or late check-out are subject to availability and may incur additional charges. Guest who wish to request for early check-in or late check-out should contact our bookings team.
The room allocation process is managed by our front desk staff, with priority given to room preferences based on availability. Guests may inquire about room upgrades at the time of check-in, and any associated costs will be communicated transparently.
Housekeeping services are provided daily, with linen and towel changes scheduled once a day. Guests are kindly requested to notify the front desk if they wish to opt out of specific housekeeping services.
Dining options include our breakfast buffet, with meal option available for guests. Special dietary requests can be accommodated with prior notice.

General

At Menucha Country Lodge, we prioritise the safety and well-being of all our guests. To ensure a secure and comfortable environment, we have established age restrictions for check-in:

The minimum age required to check-in at our lodge is twenty one (21) years old. This means that at least one person in the party must meet or exceed this age requirement to complete the check-in process.Our age restrictions align with local laws and regulations governing hospitality establishments. Adherence to these regulations is essential for both the lodge and our guests.
All guests checking in are required to present valid government-issued photo identification upon arrival. This may include a driver's license, passport, or national identity card. The name on the identification must match the name on the reservation.
For group bookings, the minimum age requirement applies to the responsible party completing the check-in process. It is the responsibility of the group organizer to ensure that all members of the group comply with these age restrictions.

To ensure the well-being of everyone on our premises, we have established clear policies regarding smoking and alcohol consumption. Please take note of the following details:

moking is strictly prohibited in all indoor areas of the lodge, including guest rooms, hallways, and common areas. Designated smoking zones have been established for guests who wish to smoke. These zones are clearly marked and strategically located to minimize any inconvenience to non-smoking guests.
All guest rooms are designated as non-smoking. We kindly request that guests refrain from smoking in their rooms. A cleaning fee will be charged to guests who violate this policy to cover the cost of special cleaning procedures.
The use of e-cigarettes and vaping devices is subject to the same restrictions as traditional smoking. Guests are required to use these devices only in designated smoking zones.
While smoking is permitted in designated outdoor areas, we request guests to exercise consideration for others. Proper disposal of cigarette butts in provided receptacles is mandatory to maintain the cleanliness of outdoor spaces.
Guests are encouraged to consume alcohol responsibly. Excessive and irresponsible drinking that disrupts the peace and enjoyment of other guests is not permitted.
Guests are allowed to consume alcohol in their rooms. However, excessive noise resulting from gatherings or parties in guest rooms is not tolerated.
Alcohol consumption in common areas, including lobbies and lounges, is subject to the discretion of lodge staff. Guests are expected to adhere to any posted guidelines regarding alcohol use in these areas.
The legal drinking age in the country is strictly enforced. Guests must be of legal drinking age to purchase and consume alcoholic beverages on the premises. Valid identification may be required.
Alcohol consumption is prohibited in certain areas, such as the pool area, fitness center, and dining areas, unless otherwise specified.
For events and functions hosted at the lodge, the responsible consumption of alcohol is monitored. The lodge reserves the right to refuse service or terminate an event if alcohol consumption becomes disruptive.
Bringing external alcoholic beverages onto the premises is not permitted, except in cases where specific arrangements have been made and corkage fees may apply.

The safety and well-being of our guests are of paramount importance. We have implemented comprehensive security measures to ensure a secure environment throughout your stay:

Our premises are monitored by trained security personnel who operate 24 hours a day, seven days a week. These professionals are dedicated to maintaining a secure environment and responding promptly to any security concerns.
State-of-the-art surveillance cameras are strategically positioned across the property to monitor key areas, including entrances, exits, parking lots, and common spaces. These systems enhance our ability to monitor and address potential security issues.
Access to the lodge's facilities is controlled through secure means, including key cards or other electronic access systems. This ensures that only registered guests and authorized personnel have entry to restricted areas.
Our staff is well-trained in emergency response procedures, including evacuation protocols and first aid. Emergency exit routes and assembly points are clearly marked to guide guests in the event of an emergency.
The lodge is equipped with fire detection and suppression systems. Fire extinguishers, alarms, and sprinkler systems are in place to enhance fire safety. Guests are encouraged to familiarize themselves with the location of fire safety equipment.
Each guest room is equipped with a secure safe deposit box for the storage of valuable items. Guests are encouraged to use these facilities to safeguard their belongings.
If applicable, our parking facilities are well-lit and monitored to provide a secure environment for guests' vehicles. We recommend locking vehicles and not leaving valuables in plain sight

1.1. Age restrictions

1.2. Smoking and alcohol consumption

1.3 Security Measures and Guest Saftey

Payments & Billing

Reservations are confirmed upon the lodge's receipt of a valid credit card and/or deposit. This ensures that the selected accommodations and associated services are secured for the specified dates of stay. The lodge accepts major credit/cheque cards, and guests are required to provide the details of a valid credit/cheque card at the time of booking.
Upon check-in, the credit card provided during the reservation process will undergo authorization to validate its authenticity and ensure its eligibility for charges associated with the stay. This standard procedure is essential to safeguard both the guest and the lodge.
Pre-authorization amounts may be applied to the credit card. This serves as a temporary hold on funds, securing a predetermined amount to cover potential incidental charges that could arise during the guest's stay. Incidental charges might include room service, additional services, or any unforeseen expenses. This process is part of our commitment to providing a transparent and efficient experience for our guests, ensuring that their stay is both comfortable and free from any financial inconveniences. Guests are encouraged to inquire about any uncertainties regarding the pre-authorization process at the time of check-in or to seek clarification from our front desk staff.
We strive to provide our guests with flexibility and convenience when it comes to settling their accounts. To facilitate seamless transactions, we accept payment in various forms, including major credit cards and cash. The accepted payment methods are as follows: Major credit cards, including but not limited to Visa, MasterCard, payments in cash only limited to South African Rand (ZAR) and Electronic Funds Transfers (EFTs).
The agreed upon prices include the current statutory VAT. The rate advertised by Menucha Country Lodge on their website or a received quotation from Menucha Country Lodge is inclusive of 15% VAT.
Additional charges may apply for specific services such as spa treatments, guided tours, and other premium offerings. These charges will be clearly communicated by Menucha Country Lodge.
In the event of additional charges incurred during a stay at Menucha Country Lodge, guests are required to settle their accounts in full at the time of check-out.
To cover the costs associated with the extended use of the room, late check-outs beyond the specified time may incur additional charges. These charges are intended to offset the operational expenses incurred by the lodge when accommodating guests beyond the standard check-out time. For guests requiring flexibility in their departure time, we may offer alternative options. This could include the use of common areas, luggage storage facilities, or other amenities, allowing guests to continue enjoying certain services while respecting check-out deadlines. Guests are encouraged to inquire about late check-out options and associated charges during the reservation process or by contacting our front desk staff for further details.
Refund policies pertaining to cancellations are contingent upon the timing of the cancellation and are established to account for the potential impact on room availability and scheduling. Typically, cancellations made within a certain timeframe of the reservation date may result in a full or partial refund, while last-minute cancellations might incur charges.
Refund policies also extend to instances of early departures. Guests are encouraged to understand that, in the event of an early departure, the pre-arranged room rate covers the entire reserved period. Departing earlier than initially planned may result in forfeiting a portion of the room charges.
The lodge acknowledges that there may be exceptional circumstances leading to cancellations or early departures. In such cases, guests are encouraged to communicate directly with the lodge to discuss their situation, and the management will assess whether any exceptions or special considerations can be made.

Prices

The categorisation of room rates based on specific criteria serves as a transparent and fair pricing structure for our guests. This approach ensures that the cost of accommodations aligns with varying factors, and it provides flexibility for both guests and the lodge:

Room rates are categorized based on several criteria, including room size, view, amenities, and other factors that contribute to the overall guest experience. This categorization allows guests to choose accommodations that best suit their preferences and needs.
Guests will be informed of any rate adjustments at the time of booking. This ensures that guests are aware of the current pricing and have the opportunity to confirm or modify their reservations based on the updated rates.
he room rates include specified inclusions, such as amenities, services, and access to facilities. Guests are encouraged to review these inclusions at the time of booking to have a comprehensive understanding of the value offered with their chosen accommodation.
In exceptional circumstances or for extended stays in any of our suites, the lodge may consider negotiating rates based on specific guest requirements. Guests are encouraged to communicate directly with the reservations team to explore personalized options.

In the event of a group booking the guest/group organiser shall refer to the following criteria to ensure clarification of expectations, responsibilities and benefits associated with group bookings:

The term "group" is defined as more than fifteen (15) individuals who require accommodation or use of facilities (eg. conferences) at Menucha Country Lodge. Group size should be confirmed at the time of booking, and any changes must be communicated to the lodge within a specified period.
The provision of special rates for group bookings underscores our commitment to accommodating larger gatherings and events. Group bookings typically refer to reservations made for a certain number of rooms or guests, often exceeding a predefined threshold. This can include corporate events, conferences, weddings, family reunions, or any gathering that involves a significant number of participants. Our group bookings department is equipped to create tailored packages that may include additional services, amenities, or event-related arrangements to enhance the overall group experience.
A non-refundable deposit of 50% is required to confirm the group booking. The deposit amount will be communicated during the reservation process and is due within one month of making the reservation.
The final number of guests must be confirmed with the lodge no later than two (2) weeks before the scheduled arrival date. Adjustments to the guest count within this period may incur additional charges.
Cancellation policies for group bookings will be communicated during the reservation process. Generally, cancellations made within 2 weeks of the scheduled arrival date may result in the forfeiture of the deposit.
A payment schedule will be established, outlining when partial or full payments are due. Full payment for the group booking must be received by 15th day of the month, before the arrival date.
Any additional services or amenities required for the group, such as meeting spaces, catering, or special arrangements, should be communicated in advance. Additional charges may apply for these services.
Special requests, such as dietary restrictions, room preferences, or accessibility requirements, should be communicated at the time of booking. The lodge will make reasonable efforts to accommodate these requests.
The lodge's event planning team will provide support in coordinating any planned activities or functions associated with the group stay. Detailed planning discussions should take place well in advance of the scheduled arrival date.
The group organizer is liable for any damages caused by members of the group during their stay. The lodge reserves the right to charge the organizer's credit card for any necessary repairs or replacements.
The group and its members are expected to comply with all lodge policies, including those related to noise, conduct, and the use of facilities. Failure to comply may result in additional charges or eviction from the premises.
The lodge is not liable for any failure to perform its obligations due to circumstances beyond its control, including but not limited to natural disasters, acts of terrorism, or government restrictions.

Menucha

Country Lodge